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RETAILER
Save thousands of $$ in unnecessary floor
replacements
What are product defects
How to cut claims losses
Dramatically eliminate wasted time
Great sales training tool for new and experienced
sales people
Find out how to prevent future claims
How to resolve threatening, costly "headache"
claims
Discover who is responsible
How to resolve claims with the least cost
Improve customer satisfaction
Learn how to self inspect Floors
Learn proper maintenance techniques for all floors
MANUFACTURERS/
DISTRIBUTORS
Educates your claims department personnel
Trains your sales staff
Drastically cut claims losses
Help your dealer prevent future claims
Reduces wasted time
Expedite claims
Greatly improves dealer/customer satisfaction
and relationships
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INSPECTORS
Quickly identify claims problems
Step by step inspection procedure for each problem
Helps you become a "top inspector"
Cross reference with actual claims photographs
1015 of pages of ideas and reference
Gives more credibility to your report writing
Dramatically eliminate wasted effort and improve
turn-around time
Discover proper maintenance procedures on all
floors
Determine the actual cause
Tell you who is responsible and how to resolve
the problem
CLEANERS/REINSTALLERS
Learn product characteristics and capabilities
Improve customer satisfaction
Prevent future claims
Find out why products and installations fail
Learn how excessive moisture affects all flooring
Discover why 49% of all complaints are due to
consumer's high expectations
Find out the industry's minimum standards for
products and installation
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Carpet 
Two Manuals Show You How To:
